"You've reached customer support.
"You've reached customer support. How can I help you?"
"I just got an email from you saying that I need to log on to the Web site, but the thing is: I never got a user ID."
"Oh. What are you trying to do?"
"Log on."
"I see. And you've completely forgotten your ID?"
"Well, no. I never had one to begin with."
"Hmm. So you don't know your user ID?"
"Correct."
"Okay, I can help you with that. Just give me a second here."
"Great."
"Okay, let's see... Can you tell me what your user ID is, sir?"
